Shipping & Delivery
We currently ship within Europe. Orders are dispatched from Spain via DHL and include tracking.
Orders are processed within 3–5 working days of purchase.
For shipments within the European Union, no customs paperwork or import taxes apply.
For Switzerland and Liechtenstein, customs clearance is required upon arrival. Any import duties, VAT, customs clearance charges, or other fees imposed by local authorities or the carrier are the responsibility of the buyer and must be paid by the recipient.
Delivery times vary depending on destination and carrier. We do our best to dispatch orders promptly but cannot guarantee specific delivery dates once the parcel is with the courier.
Shipping costs are calculated at checkout and paid by the buyer.
HELEN HUE ART
Packaging
All original paintings are carefully packaged using protective materials to ensure they arrive safely and in perfect condition.
Please note that colours may vary slightly depending on individual screen settings.
HELEN HUE ART
Privacy
Your personal information is used solely for order fulfilment and customer communication. It is never sold or shared for marketing purposes.
HELEN HUE ART
Returns
Due to the original nature of the artwork, returns are not accepted.
If your artwork arrives damaged during transit, please contact us within 7 days of delivery and provide photographs of the damage and packaging. We will work with you to resolve the issue and arrange a replacement or refund where appropriate.
Digital Downloads
Delivered instantly after payment. No refunds once the file has been downloaded.
Cancellations
Orders may be cancelled within 24 hours of purchase for a full refund. Digital downloads cannot be cancelled once the file has been delivered.